IT Technician II in Santa Ana, CA at Benchmark Electronics

Date Posted: 3/26/2020

Job Snapshot

Job Description


Job Title
IT Technician II

Job ID(Requisition ID):
4731

Job Summary
Provides support for the computer software and hardware used by Benchmark co-workers. Position is classified as a Intern role.


Essential Functions and Competencies


• Understanding of the total business operation to include material procurement, order entry, forecasting, manufacturing, invoicing, customer returns, inventory levels and on-time delivery
• Excellent written and verbal communication skills, as well as presentation skills
• Effective interpersonal skills
• Effective multitasking skills and ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate high attention to detail
• Demonstrate discretion, confidentiality and professionalism when representing the company
• Ability to support a 24/7 global business operation as required
• Ability to work overtime as needed
• Ability to work with and train diverse groups
• Participate in a continuous improvement activity
Qualifications / Education / Experience

• Support users with primary goal to support Hardware/Software in order to ensure Benchmark can make production timelines and goals
• Install, debug and support any of the standard pieces of software installed at Benchmark (Includes PFS, Baan, Agile, Windows OS, MS Offices, etc.)
• Support engineering software packages (CAD, etc.)
• Configure, debug, and support data collection hardware (Includes scanners, printers, handheld terminals, etc.)
• Assist users with LAN software and hardware use and problems
• Perform User Training
• Document processes and programs as required
• Periodic off hours support as needed
• PBX and Voicemail programming and administration as required
• Track hardware and software (may include cell phones, pagers, laptops, software licensing, etc.)
• Lead large projects to upgrade hardware or software
• Present ideas for overall improvement of IT processes and technology usage
• Troubleshoot basic to moderately complex IT problems and perform corrective actions under close professional IT guidance
• 2 year technology degree preferred, or equivalent combination of education and experience as approved by executive management; 5+ years of information systems experience (includes a broader scope, more complexity than Level I)
• May provide leadership and mentorship to others in the information systems activity
Job Category
Information Systems
Job Location
Santa Ana, CA, USA

Schedule
Day
Pay Type
Hourly
Travel Requirement
No
Job Type
Intern

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