Senior Program Manager in Rochester, MN at Benchmark Electronics

Date Posted: 8/11/2020

Job Snapshot

  • Employee Type:
  • Location:
    Rochester, MN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Title
Senior Program Manager

Job ID(Requisition ID):

Job Summary
Senior Program Manager with our Program Management Team

Location:Rochester, MN

The Senior Program Manager I manages customers’ interface to achieve high customer satisfaction, profitable business relationships and sales growth with new and existing customers. Provides strong team leadership of the customers’ teams to ensure internal and external customers’ needs are met.

Essential Functions and Competencies

  • Manage and lead customers’ teams activities as primary day-to-day customer contact.
  • Coordinate and maximize the use of company functions in support of customer requirements.
  • Support new product introduction activity including cost, pricing and prototype activity.
  • Work with customer(s), materials, and operations to manage build and delivery schedule.
  • Provide customer forecast information to master scheduling and to management for revenue and manpower planning.
  • Support quality, test, Engineering Change Order (ECO), materials and depot activity.
  • Recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous.
  • Resolve excess/obsolete inventory issues.
  • Assist in resolving Accounts Receivable (A/R) issues as required.
  • Assist in preparation to negotiate, manage and update contracts.
  • Communicate effectively with customer(s) and within factory.
  • Lead, or assist in leading, business review meetings with BEI and customer.
  • Seek additional sales opportunities within customer(s).
  • Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecasting.
  • Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting business unit objectives.
  • Provide centralized management over all business and technical aspects of a customer’ accounts.
  • Manage customers’ concerns, corrective actions, and lead issues to completion.
  • Develop an understanding of DFx philosophy and promote it with customers and within the customer team.
  • Provide customers with written corrective action to escalated issues.
  • Work with Materials/Procurement to establish internal goals for annual inventory turns and report actual turns regularly.
  • Lead end of life program management to meet BEI and customer goals pertaining to product availability and component material planning, including working with engineering to determine alternate component solutions.
  • Assist other team members, as needed, to ensure customers’ needs are met.
  • May be involved in global activities with direction.
  • Plan and determine most efficient and effective method of achieving program objectives with the framework of technical capabilities, company policies and procedures, and contractual requirements.
  • Coordinate proposal preparation, statements of work and specifications, estimation of product or service costs and the negotiation of contract prices, financial terms and program requirements; Coordinate the subsequent administration of contracts, establishment of cost controls and the monitoring, reporting and justifying of costs.
  • Investigate technical, scheduling, financial, quality and other critical functions which deviate from established requirements; determine cause, and when possible, take corrective action.
  • Notify management of critical problems encountered, action taken, and anticipated effect on project objectives; Propose changes in contractual requirements when such changes appear desirable.

Qualifications / Education / Experience
  • Effective organization and prioritization skills.
  • Ability to work collaboratively with suppliers or customer with direction and oversight.
  • Effective interpersonal skills.
  • Ability to take on project leadership/ownership.
  • Proven ability to complete projects in a timely manner.
  • Ability to support a 24/7 global business operation as required.
  • Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company.
  • Excellent written and verbal communication, as well as presentation skills.
  • Ability to work well individually or in teams.
  • Understanding of and ability to use continuous improvement tools.
  • Available for travel up to 10% of the time, including day, overnight and internationally, as required.
  • Participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format.
  • 8+ years of program management experience.
  • 5+ years in a leadership role.
  • 4 year degree preferred or equivalent combination of education and experience as approved by executive management.

Job Category
Job Location
Rochester, MN, USA

Pay Type
Travel Requirement
Job Type

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