Director, Programs en Guadalajara a Benchmark Electronics

Fecha de publicación: 10/20/2019

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Descripción del empleo

Job Title
Director, Programs

Job ID(Requisition ID):

Job Summary
Not accepting resumes from outside search firms, candidates should apply directly online for this position. The Benchmark Guadalajara site specializes in PCB assembly and test, box build, system integration, CTO/BTO and pack-out services for complex electronic and electro-mechanical products. Key market sectors served include medical, industrial controls, test & instrumentation, and aerospace & defense. Additional site benefits include:
•Lead-free and leaded assembly
•Conformal coating, potting and RTV
•DFX capable
•Efficient supply chain with competitive localization capabilities Position Overview: The Program Management Leader is responsible for the execution of customer strategies and care of a site’s customers. Develops and implements a program management strategy for new product introduction initiatives that supports the site’s vision and opportunities. Responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the multiple site program managers and customer focus teams to ensure achievement of customer commitments.

Essential Functions and Competencies

• Excellent written and verbal communication skills
• Effective interpersonal skills
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate high attention to detail
• Ability to work with diverse groups
• Demonstrates discretion, confidentiality, independent judgment and professionalism.
• Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
• Understanding of and ability to use continuous improvement tools.
• Strong customer service and client focus
• Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software
• Additional qualifications for all management positions:
• Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.
• Enthusiastic and motivational communicator with multi-cultural experience.
• Demonstrates effective customer interface skills.
• Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.
• Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.
• Effective negotiation and problem-solving skills.
• Effective analytical, planning and organizational skills.
• Collaborate and influence cross functional peer leaders in order to obtain support for process improvements
• Solid financial understanding, risk analysis ability, relationship building and project management.
Qualifications / Education / Experience
 May be responsible for managing the program management function of a site or managing a sub section of a site.  Builds relationships with customers and business development executives and collaborates on forecasting and pricing strategies to ensure profitability and attainment of site objectives. Maintains a thorough understanding of customer markets and competition.  Directs multiple program managers in continuous improvement programs, business analysis, costing and pricing, contract reviews, change management, on-time delivery, inventory and forecasting.  Directly supervise Account Managers, Programs Managers and Project Specialists and is responsible for their performance reviews and development  Mentors Program Managers in the review of contractual documents.  Responsible to General Manager to manage the revenue for assigned customers.  Assist General Manager in the Customer contract review process for renewal or new contracts.  Establishes necessary monitoring systems to maintain program visibility and control indirectly supervises and assists the Program Managers in driving the daily priorities of the customer focus team members when a member supports more than one team and there is a dispute on resource allocation (i.e. Schedulers, Supply Chain Analysts, Product Engineers and Configuration Analysts).  Reviews site inventory position and assists teams in developing strategies to manage inventory levels.  Conducts monthly Program Reviews utilizing Benchmark standard process.  Works with Program Managers for the accounts that he or she is responsible for to oversees the monitoring and control of schedules to meet program requirements and takes corrective action, as required, to correct unfavorable variances. Ensure Program Manages meet and manage customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity for all customers he or she is responsible for.  May directly be assigned as a Program Manager to a large or complex account and in addition will be responsible to manage to the Program Manager responsibilities.  .  Ensures that the Program Management team is rapidly resolving MRB issues.  Holds the Program Management team accountable for the follow through and outcome of commitments and actions.  Attend BAM 5 Meetings to support program management initiatives.  Identifies opportunities for improvement within site and assigns Program Managers to lead continuous improvement activities.  Support and actively participate in senior divisional management activities  Interface between key managers of customer team members to ensure effective customer team deployment  Establish necessary reports and monitoring systems to maintain program visibility and control through Operations and Administration  Facilitate and direct the presentation of program status reviews to ensure management visibility, customer approval and internal coordination  Work with the division leadership team to develop the annual department business plan based on corporate objectives  Support sales activities from the Business Development Team  Demonstrates strong negotiating ability. Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.  Drives solid understanding of the concepts and how to positively impact OI and RONA levers.  Manages and mentors Program Managers in the use of sound manufacturing process knowledge, understanding the process flow of products through the production floor.  Recruits, interviews and hires team members. Continuously assesses individual and team strengths and development needs. Coaches and mentor subordinates. Creates and manages succession plans.  Establishes clear measurable goals and objectives by which to assess individual and team results (i.e. metrics, results against project timelines, training documentation, knowledge of roles and responsibilities, personal development goals). Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals. Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.  Drives a lean culture. Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Minimum of 8 years of program management experience and a minimum of 5 years in a leadership role
• Experience with more complex and larger customer accounts
• Manager contract review process for renewal with customers or new contracts and obtain GM approval.

• 4-year degree in engineering or business discipline.
Job Category
Job Location
Guadalajara, Mexico

Pay Type
Travel Requirement
Job Type

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