Benchmark provides comprehensive solutions across the entire product lifecycle; leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing services. The industries we serve include: commercial aerospace, defense, advanced computing, next generation telecommunications, complex industrials, medical, and semiconductor capital equipment.
Summary:
The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.
Responsibilities:
- Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.
- Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
- Ensures successful new product introduction:
- Executes to NPI standard process
- Understands and monitors S&OP
- Identifies and secures skills needed for effective transitions
- Sets appropriate expectations with customers
- Manages pricing and ECO prioritization during the process
- Understands and maintains customer product knowledge and roadmap
- Gains understanding of customer market and competition
- Establishes and monitors KPI’s related to E&O, PPV and inventory turns
- Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
- Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.
- Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)
Other information
Customer Complexity:
Manages the most complex customer relationships at Benchmark without supervision, which may include multiple divisions, multiple customer site locations, a large number of SKUs, and/or products that undergo a high frequency of design changes or schedule/forecast changes. Manages difficult customer relationships independently and resolves most customer issues with minimal GM/Executive involvement.
Discretion:
Erroneous decisions or failure to achieve results will jeopardize the sites or multiple sites’ longer term revenue or operating income.
Interaction:
Regularly interacts with senior management or executive levels on matters concerning several customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
Supervision:
May have direct reports and is a mentor to other Program Managers.
Qualifications:
• Excellent written and verbal communication skills
• Effective interpersonal skills
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate high attention to detail
• Ability to work with diverse groups
• Demonstrates discretion, confidentiality, independent judgment and professionalism.
• Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
• Understanding of and ability to use continuous improvement tools.
• Strong customer service and client focus
• Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software
• Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.
• Enthusiastic and motivational communicator with multi-cultural experience.
• Demonstrates effective customer interface skills.
• Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.
• Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.
• Effective negotiation and problem-solving skills.
• Effective analytical, planning and organizational skills.
• Collaborate and influence cross functional peer leaders in order to obtain support for process improvements
• Solid financial understanding, risk analysis ability, relationship building and project management.
Additional Specific Qualifications for this position:
• Ability to work collaboratively with suppliers, customers and internally
• Proven ability to take on project leadership/ownership and complete projects in a timely manner
• Ability to support a global business operation as required
• Demonstrates discretion, confidentiality, independent judgment and professionalism
• Excellent written and verbal communication as well as presentation skills
• Manage, understand and present data for monthly program reviews
• Understanding of and ability to use continuous improvement tools
• Ability to drive solutions to complex planning issues with limited supervision
• Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction
• Solid financial understanding, risk analysis ability, relationship building and project management
• Available for travel up to 25% of the time, including day, overnight and internationally, as required
• 8+ years of program management experience, 5+ years in a leadership role
• Experience with more complex and larger customer accounts
Education:
• 4-year degree in engineering discipline or business
US:MN:Winona
Shift: 1st
Work Schedule: M-F 0800-1700
Full Time
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