Field Service Engineer in Santa Ana, CA at Benchmark Electronics

Date Posted: 7/1/2019

Job Snapshot

Job Description

Job Title
Field Service Engineer

Job ID(Requisition ID):

Job Summary
Supports customer manufactured product requirements 24/7 at customer site. May provide service remotely if feasible and compatible with customer’s expectations. Technical Support for the McAllen, TX area MVSS repair the product line.

Essential Functions and Competencies

• Skillful in technical troubleshooting
• Effective organizational and prioritization skills
• Effective interpersonal skills
• Proven ability to complete projects in a timely manner
• Ability to support a 24/7 global business operation, as required
• Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company
• Excellent written and verbal communication, as well as presentation skills
• Ability to work individually or in teams
Qualifications / Education / Experience

• Support on-site verification of customer’s discrepant material report; accurate disposition and resolution
• Manage material/inventory and coordinate discrepant material back to original sites
• May process invoices to customer for reconfiguration work and customer faults’ DMR
• Provide accurate and timely quality report/data to respective sites
• Participate in quality improvement meetings/support containment activities
• Aim to achieve quality goals
• May install, repair and upgrade manufactured products utilizing electronics knowledge, as required
• Consult directly with customer to understand nature of repair or upgrade and regularly status customer on progress and resolution of situation
• Study schematics, manuals and other specifications to determine nature of work to be accomplished
• Operate system/tests, printed circuit boards to analyze malfunctions and interpret documentation
• Instruct/train both in-house support personnel and customer representatives, in service, repair and operation of products
• Consult with engineering to resolve more complex issues
• May supervise employees in engineering or production, based on analysis of field results, and return to obtain optimum performance
• May advise management regarding customer satisfaction, product performance and recommendations for product improvements
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
• Understanding of and ability to use continuous improvement tools
• Ability to travel, including day or overnight travel, as required
• Participate in a continuous improvement activity with complete documentation, including a follow up with the team in a presentation format
• Demonstrate the ability to solve and document moderately complex cross-departmental issues using structured problem solving tools
• Possess good written and oral communication skills, as well as presentation skills for internal and external customers
• Demonstrate engineering level understanding of electronic components, circuits and systems or mechanical components and systems, depending upon education and related experience and background
• Effective organizational and prioritization skills
• Effective interpersonal skills
• Ability to travel up to 25-50% of the time, including day or overnight travel both domestically and internationally, as required
• 4 year Engineering or technical degree preferred or equivalent combination of education and experience as approved by executive management; 5+ years of hands-on field service engineering experience
Job Category
Job Location
Santa Ana, CA, USA

Pay Type
Travel Requirement
Yes 50%
Job Type

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