Help Desk Administrator I in Concord, CA at Benchmark Electronics

Date Posted: 4/3/2020

Job Snapshot

Job Description

Job Title
Help Desk Administrator I

Job ID(Requisition ID):

Job Summary
Is your passion computers, how they work, finding problems and solving them? Do you have good people skills and can interact with our dynamic workforce to make sure our systems are operating at an optimum level for success. This position provides support for the computer software and hardware used by Benchmark co-workers.

Essential Functions and Competencies

• Support users with primary goal to support Hardware/Software in order to ensure Benchmark can make production timelines and goals
• Install, debug and support any of the standard pieces of software installed at Benchmark (Includes PFS, Baan, Agile, Windows OS, MS Offices, etc.)
• Support engineering software packages (CAD, etc.)
• Configure, debug, and support data collection hardware (Includes scanners, printers, handheld terminals, etc.)
• Assist users with LAN software and hardware use and problems
• Perform User Training
• Document processes and programs as required
• Periodic off hours support as needed
• PBX and Voicemail programming and administration as required
• Track hardware and software (may include cell phones, pagers, laptops, software licensing, etc.)
• Perform all essential functions and competencies listed above
• Serve as a mentor to coworkers in IT Technician I role
• Lead large projects to upgrade hardware or software
• Present ideas for overall improvement of IT processes and technology usage
• Troubleshoot basic to moderately complex IT problems and perform corrective actions under close professional IT guidance
• Assist in maintaining backups and backup procedures
• Support desktop environment in terms of recommendations, configuration and deployment of new or existing hardware
• Perform needs analysis to address users’ requirements, upgrades to existing systems’ capabilities and recommend options and solutions
• Debug moderate to complex IT problems with guidance
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
• Other duties as assigned
Qualifications / Education / Experience
2+ years of information systems experience (includes a broader scope, more complexity than Level I)
• May provide leadership and mentorship to others in the information systems activity
• Customer service experience
• 2 year technology degree preferred, or equivalent combination of education and experience as approved by executive management.
Job Category
Information Systems
Job Location
Concord, CA, USA

Pay Type
Travel Requirement
Job Type

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