IT Technician II in Rochester, MN at Benchmark Electronics

Date Posted: 2/13/2020

Job Snapshot

Job Description

Job Title
IT Technician II

Job ID(Requisition ID):

Job Summary
Provides support for the computer software and hardware used by Benchmark co-workers. This position will be located in Rochester, MN.

Essential Functions and Competencies

Level I
  • Account Maintenance
  • Add, modify, delete user rights for various systems
  • Ensure correct approvals are in place for user rights
  • Support users with primary goal to support Hardware/Software in order to ensure Benchmark can make production timelines and goals
  • Install, debug and support any of the standard pieces of software installed at Benchmark (Includes PFS, Baan, Agile, Windows OS, MS Offices, etc.)
  • Support engineering software packages (CAD, etc.)
  • Configure, debug, and support data collection hardware (Includes scanners, printers, handheld terminals, etc.)
  • Assist users with LAN software and hardware use and problems
  • Perform User Training
  • Document processes and programs as required
  • Periodic off hours support as needed
  • PBX and Voicemail programming and administration as required
  • Track hardware and software (may include cell phones, pagers, laptops, software licensing, etc.)

    Level II

  • Serve as a mentor to coworkers in IT Technician I role
  • Lead large projects to upgrade hardware or software
  • Present ideas for overall improvement of IT processes and technology usage
  • Troubleshoot basic to moderately complex IT problems and perform corrective actions under close professional IT guidance

  • Qualifications / Education / Experience
  • Excellent written and verbal communication skills, as well as presentation skills
  • Effective interpersonal skills
  • Effective multitasking skills and ability to take on additional responsibilities as required
  • Effective organization and prioritization skills
  • Demonstrate high attention to detail
  • Demonstrate discretion, confidentiality and professionalism when representing the company
  • Ability to support a 24/7 global business operation as required
  • Ability to work overtime as needed
  • Ability to work with and train diverse groups
  • Participate in a continuous improvement activity
  • See job analysis forms for specific stressors of the job
  • on complex issues as a technician

    Level I 0-3 years of information systems experience

    Level II 5+ years of information systems experience (includes a broader scope, more complexity than Level I) May provide leadership and mentorship to others in the information systems activity

    2 year technology degree preferred, or equivalent combination of education and experience as approved by executive management.

  • Job Category
    Information Systems
    Job Location
    Rochester, MN, USA

    Pay Type
    Travel Requirement
    Job Type

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