IT Technician II in Santa Ana, CA at Benchmark Electronics

Date Posted: 3/26/2020

Job Snapshot

Job Description

Job Title
IT Technician II

Job ID(Requisition ID):

Job Summary
Provides support for the computer software and hardware used by Benchmark co-workers. Position is classified as a Intern role.

Essential Functions and Competencies

• Understanding of the total business operation to include material procurement, order entry, forecasting, manufacturing, invoicing, customer returns, inventory levels and on-time delivery
• Excellent written and verbal communication skills, as well as presentation skills
• Effective interpersonal skills
• Effective multitasking skills and ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate high attention to detail
• Demonstrate discretion, confidentiality and professionalism when representing the company
• Ability to support a 24/7 global business operation as required
• Ability to work overtime as needed
• Ability to work with and train diverse groups
• Participate in a continuous improvement activity
Qualifications / Education / Experience

• Support users with primary goal to support Hardware/Software in order to ensure Benchmark can make production timelines and goals
• Install, debug and support any of the standard pieces of software installed at Benchmark (Includes PFS, Baan, Agile, Windows OS, MS Offices, etc.)
• Support engineering software packages (CAD, etc.)
• Configure, debug, and support data collection hardware (Includes scanners, printers, handheld terminals, etc.)
• Assist users with LAN software and hardware use and problems
• Perform User Training
• Document processes and programs as required
• Periodic off hours support as needed
• PBX and Voicemail programming and administration as required
• Track hardware and software (may include cell phones, pagers, laptops, software licensing, etc.)
• Lead large projects to upgrade hardware or software
• Present ideas for overall improvement of IT processes and technology usage
• Troubleshoot basic to moderately complex IT problems and perform corrective actions under close professional IT guidance
• 2 year technology degree preferred, or equivalent combination of education and experience as approved by executive management; 5+ years of information systems experience (includes a broader scope, more complexity than Level I)
• May provide leadership and mentorship to others in the information systems activity
Job Category
Information Systems
Job Location
Santa Ana, CA, USA

Pay Type
Travel Requirement
Job Type

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