Manager, Quality Engineering - Lark Engineering (277) in Phoenix, AZ at Benchmark Electronics

Date Posted: 1/11/2021

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Experience:
    At least 4 year(s)
  • Date Posted:

Job Description

Benchmark provides comprehensive solutions across the entire product lifecycle; leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing services. The industries we serve include: commercial aerospace, defense, advanced computing, next generation telecommunications, complex industrials, medical, and semiconductor capital equipment.

The Manager, Quality Engineering plans, develops and implements a process quality program tailored to Group objectives, product complexity, volume and cost and is consistent with overall guidelines set by senior management and customers.

• Develops and provides a Quality Plan which includes Quality Control policies and procedures for all manufacturing processes.
• Organizes and directs the Process Control function in establishing priorities, scheduling programs, assigning areas of responsibility and ensuring that all assignments are completed in a timely and accurate manner and have complied with customer, government and Company specifications.
• Directs the activities of the Process Control organization in Programs during design, development, qualification and manufacturing phases, focusing on the production phase.
• Coordinates new process introductions with Manufacturing; Develop quality targets for new processes by reviewing contracts, determining the contractual quality requirements and clarifying interpretation when required; Develop quality indicator measurements early in the program.
• Communicates critical product component quality issues to Supplier Quality Development; Coordinates the resulting process changes within manufacturing.
• Disseminates quality requirements to all groups involved in order to ensure that the delivered products meet contractual requirements.
• Creates an integrated quality measurement system with accompanying data collection, reporting and feedback network.
• Initiates and coordinates corrective actions on in-house and field product quality problems.
• Supports manufacturing in the pursuit of the highest levels of Quality; Drive process improvement opportunities as an active participant or team player in the improvement process.
• Takes ownership for in-process Material Review Board; Maintains rigid schedule of MRB meetings and confirm that MRB location inventories are kept to a minimum.
• Develops and maintains the process capability system; Drive the expansion and use of SPC and DOE techniques where appropriate and SPC support through Minitab® analysis and validations
• Fosters an atmosphere of continuous improvement through the use of Process Improvement Teams and teamwork.
• Manages Inspection and Audit resources to match production requirements; Seek continuous improvements in these areas to further reduce the dependency on Inspection.
• Maintains a Customer-First-Always approach to manufacturing.
• Supports the Quality Process Audit program.
• Where appropriate, institutes internal compliance audits to ensure that quality targets are met.
• Maintains state-of-the-art knowledge by keeping abreast of new techniques and methods by way of contacts with other industries, current publications and advanced education and memberships in professional societies/organizations.
• Maintains an effective employee unit through appropriate employee selection, training and development, motivation and discipline, performance evaluation and wage salary treatment.

Other information:
• Excellent written and verbal communication skills
• Effective interpersonal skills
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate high attention to detail
• Ability to work with diverse groups
• Demonstrates discretion, confidentiality, independent judgment and professionalism.
• Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
• Understanding of and ability to use continuous improvement tools.
• Strong customer service and client focus
• Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software
• Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.
• Enthusiastic and motivational communicator with multi-cultural experience.
• Demonstrates effective customer interface skills.
• Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.
• Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.
• Effective negotiation and problem-solving skills.
• Effective analytical, planning and organizational skills.
• Collaborate and influence cross functional peer leaders in order to obtain support for process improvements
• Solid financial understanding, risk analysis ability, relationship building and project management.
• 8+ years of experience in Quality Systems/Engineering; including at least 3+ years in a leadership role required
• Six Sigma Black Belt or Master Black Belt preferred
• Certified Quality Engineer (CQE) and/or Certified Qualified Auditor (CQA) strongly desired.
• Communicate effectively, both written and verbally
• Ability to effectively mentor employees at all levels
• Proven Lean implementation experience in an electronics manufacturing environment
• Understanding of and ability to use continuous improvement tools
• Ability to drive solutions to complex planning issues with limited supervision
• Ability to support a 24/7 global business operation as required
• Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company
• Demonstrate leadership and people management skills
• Solid financial understanding, risk analysis ability, relationship building and project management skills
• Lead or participate in a continuous improvement activity with complete documentation including a follow up review with the team in a presentation format
• Available for travel up to 25-40% of the time, including day, overnight and international as required


• 4 year Engineering or Technical degree preferred or equivalent combination of education and experience as approved by executive management    


Shift: Shift 1

Work Schedule:  M-F 0800-1630 

Full Time

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