Program Manager in Nashua, NH at Benchmark Electronics

Date Posted: 3/28/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Nashua, NH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/28/2020

Job Description


Job Title
Program Manager

Job ID(Requisition ID):
4745

Job Summary
Manages customers’ interface to achieve high customer satisfaction, profitable business relationships and sales growth with new and existing customers. Provides strong team leadership of the customers’ teams to ensure internal and external customers’ needs are met.


Essential Functions and Competencies


• Effective organization and prioritization skills
• Ability to work collaboratively with suppliers or customer with direction and oversight
• Effective interpersonal skills
• Ability to take on project leadership/ownership
• Proven ability to complete projects in a timely manner
• Ability to support a 24/7 global business operation as required
• Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company
• Excellent written and verbal communication, as well as presentation skills
• Ability to work well individually or in teams
• Understanding of and ability to use continuous improvement tools
• Available for travel up to 10% of the time, including day, overnight and internationally, as required
• Participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format
Qualifications / Education / Experience

• Notify management of critical problems encountered, action taken, and anticipated effect on project objectives; Propose changes in contractual requirements when such changes appear desirable
• Provide for effective coordination of all project activities, with appropriate support functions throughout the Company, to assure optimum utilization of manpower and cooperation in the attainment of project objectives
• Implement and provide cost impact for all program to engineering changes; Submit ECO claims (material, equipment and labor) to customer; Establish cost recovery dates
• Provide delivery commitment and/or material cost impacts to customers; Report on this regularly
• Approve and impact customer for standard material purchases to include expedited freight; establish cost recovery dates; Report on this regularly
• May chair material review board (MRB) meetings for material found to be out of specification
• May ensure that Benchmark’s bill of material (BOM) and approved vendor listing (AVL) matches the customer’s; May report on this regularly
• Work with customer team and customer AR representatives to manage program accounts receivable to goal
• Ensure customer purchase orders meet contract terms and conditions; ensure Benchmark follows the contractual terms and conditions
• Establish program sales forecast; Report forecasted sales versus actual sales regularly
• Directly supervise Program Managers (as assigned), Project Specialists (as assigned), Program Administrators (as assigned), and Sustaining Product Support Engineers (as assigned) and is responsible for their performance reviews and development
• Indirectly supervise Account Managers (as assigned)
• Establish measurable tasks/responsibilities for Program Administrators
• May handle material sales to customer directed purchasers
• Manage new product introduction programs and coordinate or develop applicable proposals and quoting activities
• Develop an understanding of DFx philosophy and promote it with customers and within the customer team
• Manage customer product returns within the customer team, including customer expectations, pricing, corrective actions, and resource planning as applicable; May coordinate and process customer returns (ARMS)
• Monitor and manage excess and slow moving inventories
• Prepare and present quarterly program review presentations which address performance metrics
• Develop cost recovery strategies according to program performance and implement cost reduction plans
• May be involved in global activities
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
• Manage and lead customers’ teams activities as primary day-to-day customer contact
• Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecasting
• Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting business unit objectives
• Provide centralized management over all business and technical aspects of a customer’ accounts
• Manage customers’ concerns, corrective actions, and lead issues to completion
• Develop an understanding of DFx philosophy and promote it with customers and within the customer team
• Provide customers with written corrective action to escalated issues
• Work with Materials/Procurement to establish internal goals for annual inventory turns and report actual turns regularly
• Lead end of life program management to meet BEI and customer goals pertaining to product availability and component material planning, including working with engineering to determine alternate component solutions
• Assist other team members, as needed, to ensure customers’ needs are met
• May be involved in global activities with direction
• 5+ years of program management experience
• 3+ years in a leadership role
• Experience with more complex, larger accounts
• Ability to effectively mentor employees at all levels
• Ability to drive solutions to complex planning issues with limited supervision
• Effective analytical, planning and organizational skills
• Effective negotiation and problem solving skills
• Demonstrate leadership and people management skills
• Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction
• Solid financial understanding, risk analysis ability, relationship building and project management
• Lead or participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format
• Available for travel up to 25% of the time, including day, overnight and internationally, as required Completion of 4 year degree
Job Category
Sales
Job Location
Nashua, NH, USA

Schedule
Day
Pay Type
Salary
Travel Requirement
Yes
Job Type
Full-Time

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