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Program Manager in San Jose, CA at Benchmark Electronics

Date Posted: 2/4/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/4/2019

Job Description


Job Title
Program Manager

Job ID(Requisition ID):
4057

Job Summary
Benchmark is a world-leading, top-10 EMS provider of integrated electronic manufacturing services with total revenues exceeding $2.5B and with employees in 7 countries on 3 continents offering everything from product development to regional PCB build – including system level assembly in the United States, Mexico, South America, Europe and Asia. We provide service to original equipment manufacturers (OEMs) of computers and related products for business enterprises, medical devices, industrial control equipment (which includes equipment for the aerospace and defense industry), testing and instrumentation products, and telecommunication equipment, including Benchmark offers customers comprehensive and integrated design and manufacturing services from initial product design to volume production including direct order fulfillment and post-deployment services.


Essential Functions and Competencies


• Manage and lead customers’ teams activities as primary day-to-day customer contact
• Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecasting
• Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting business unit objectives
• Provide centralized management over all business and technical aspects of a customer’ accounts
• Manage customers’ concerns, corrective actions, and lead issues to completion
• Develop an understanding of DFx philosophy and promote it with customers and within the customer team
• Provide customers with written corrective action to escalated issues
• Work with Materials/Procurement to establish internal goals for annual inventory turns and report actual turns regularly
• Lead end of life program management to meet BEI and customer goals pertaining to product availability and component material planning, including working with engineering to determine alternate component solutions
• Assist other team members, as needed, to ensure customers’ needs are met
• Assist in managing and leading customer team activities as primary day-to-day customer contact
• Coordinate and maximize the use of company functions in support of customer requirements
• Support new product introduction activity including cost, pricing and prototype activity
• Work with customer(s), materials, and operations to manage build and delivery schedule
• Provide customer forecast information to master scheduling and to management for revenue and manpower planning
• Support quality, test, Engineering Change Order (ECO), materials and depot activity
• Recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous
• Resolve excess/obsolete inventory issues
• Assist in resolving Accounts Receivable (A/R) issues as required
• Assist in preparation to negotiate, manage and update contracts
• Communicate effectively with customer(s) and within factory
• Lead, or assist in leading, business review meetings with BEI and customer
• Seek additional sales opportunities within customer(s)
Qualifications / Education / Experience

• 5+ years of program management experience
• 3+ years in a leadership role
• Experience with more complex, larger accounts
• Ability to effectively mentor employees at all levels
• Ability to drive solutions to complex planning issues with limited supervision
• Effective analytical, planning and organizational skills
• Effective negotiation and problem solving skills
• Demonstrate leadership and people management skills
• Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction
• Solid financial understanding, risk analysis ability, relationship building and project management
• Lead or participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format
• 4 year degree
Job Category
Sales
Job Location
San Jose, CA, USA

Schedule
Day
Pay Type
Salary
Travel Requirement
No
Job Type
Full-Time

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