Senior Program Manager in Tempe, AZ at Benchmark Electronics

Date Posted: 11/18/2019

Job Snapshot

  • Employee Type:
  • Location:
    Tempe, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Title
Senior Program Manager

Job ID(Requisition ID):

Job Summary
The Transition Program Manager is responsible for the management of new program transfers from new customers and between Benchmark sites. He/she is responsible for achieving high customer satisfaction and for ensuring that new products achieve targeted profit levels. He/she provides strong leadership to program managers to drive execution of the Benchmark Transfer Process to ensure commitments are met to customers.

Essential Functions and Competencies

Qualifications / Education / Experience

• Leader of transfer activities. Sets priorities and monitors activities.
• Acts as initial primary point of contact during customer transfers or new product introductions.
• Ensure successful new product introduction:
• Ensures execution to standard transfer process
• Identifies and secures skills needed for effective transitions
• Sets appropriate expectations with customers
• Manages pricing and ECO prioritization during the process
• Mentors Program Managers in the transfer process
• Assists in escalations to mitigate identified risks
• Understands and maintains customer product knowledge and transfer timeline.
• Lead end-of-life program management to meet Benchmark and customer goals pertaining to product availability and component material planning, including working with engineering to determine alternate component solutions.
• Monitors and investigates technical, scheduling, financial, quality metrics, which deviate from established requirements; determines cause, and when possible, takes corrective action.
• Schedules Transition Stage Gate Reviews and updates executive project status.
• Ensures appropriate attendees:
• Sets meeting objectives, develops agendas and tools to accomplish objectives.
• Ensures standard tools are accurately and thoroughly completed
• Prepares internal teams for meeting
• Ensures risk register is actively maintained and updated throughout transfer process
• Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on transfer project objectives;
• Manages receiving/sending site PMs to drive the build and delivery schedules by working with the customer, internal supply chain, and operations.
• Ensures the recovery for costs related to for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous.
• Supports sending/receiving site PMs to manage customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity
• Ensures sending/receiving site PMs know the customer demand (PO and Forecast) shared and well understood by CFT members
•Understands customer demand and requested delivery time-lines
•Makes transition commitments in accordance with material and capacity readiness
•Communicates updated data to close gap between customer request and Benchmark transition commitment (manage expectations)
•Understands contractual obligations of the contract flexibility allowances and management of expedite and push out requests or removal of demand
• Ensures execution to contract terms and conditions to meet Benchmark’s obligations.
• Supports customer quotation request
• Assess risk utilizing and the Risk/Liability Tool
• Ensures accuracy of quotations to protect gross margin
• Validates the establishment of quotes to actuals
• Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals
• Manages inventory during transfers and optimize to achieve both customers’ and Benchmark’s objectives
•Supports PMs in achieving cost reduction targets through utilization of SC strategy
•Supports Positive Price Variances alignment to site goals
•Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure
•Ensures reimbursement of unfavorable PPV
•Has an understanding of DFx philosophy including equipment requirements and capacity, capability and test coverage and promotes it with customers and within the customer team. Coordinate DFX with receiving site to ensure “buildability” of product.
•Manages and facilitates receipt and distribution of customer documentation packages.
•Ensure all documentation packages are clean (meet minimum criteria by risk/liability assessment tool)
•Coordinates collection and distribution of customer quality data during transfers.
•Ensures ECO process and impacts are captured and reported to customer.
•Communicates customer DPPM, DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits
•Supports and monitors customer escapes events and guides customer focus team to root cause and corrective action driving closing of issues
•Monitor customer COPQ during transfers
•Participate in MRB activities to drive rapid resolution of issues
•Serve as the main point of contact in site start up/shut downs
•Work with multiple sites PMs and customers under compressed schedules More than 5 years in role of operations / Program Management Bachelor Degree
Job Category
Job Location
Tempe, AZ, USA

Pay Type
Travel Requirement
Job Type

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