Technical Program Manager III in Santa Ana, CA at Benchmark Electronics

Date Posted: 9/16/2018

Job Snapshot

Job Description


Job Title
Technical Program Manager III

Job ID(Requisition ID):
3777

Job Summary
Manages customers’ interface to achieve high customer satisfaction, profitable business relationships and sales growth with new and existing customers. Provides strong team leadership of the customers’ teams to ensure internal and external customers’ needs are met.


Essential Functions and Competencies


• Effective organization and prioritization skills
• Ability to work collaboratively with suppliers or customer with direction and oversight
• Effective interpersonal skills
• Ability to take on project leadership/ownership
• Proven ability to complete projects in a timely manner
• Ability to support a 24/7 global business operation as required
• Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company
• Excellent written and verbal communication, as well as presentation skills
• Ability to work well individually or in teams
• Understanding of and ability to use continuous improvement tools
• Available for travel up to 10% of the time, including day, overnight and internationally, as required
• Participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format
Qualifications / Education / Experience

• Assist in managing and leading customer team activities as primary day-to-day customer contact
• Coordinate and maximize the use of company functions in support of customer requirements
• Support new product introduction activity including cost, pricing and prototype activity
• Work with customer(s), materials, and operations to manage build and delivery schedule
• Provide customer forecast information to master scheduling and to management for revenue and manpower planning
• Support quality, test, Engineering Change Order (ECO), materials and depot activity
• Recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous
• Resolve excess/obsolete inventory issues
• Assist in resolving Accounts Receivable (A/R) issues as required
• Assist in preparation to negotiate, manage and update contracts
• Communicate effectively with customer(s) and within factory
• Lead, or assist in leading, business review meetings with BEI and customer
• Seek additional sales opportunities within customer(s)
• Plan and determine most efficient and effective method of achieving program objectives with the framework of technical capabilities, company policies and procedures, and contractual requirements
• Coordinate proposal preparation, statements of work and specifications, estimation of product or service costs and the negotiation of contract prices, financial terms and program requirements; Coordinate the subsequent administration of contracts, establishment of cost controls and the monitoring, reporting and justifying of costs
• Investigate technical, scheduling, financial, quality and other critical functions which deviate from established requirements; determine cause, and when possible, take corrective action
• Notify management of critical problems encountered, action taken, and anticipated effect on project objectives; Propose changes in contractual requirements when such changes appear desirable
• Provide for effective coordination of all project activities, with appropriate support functions throughout the Company, to assure optimum utilization of manpower and cooperation in the attainment of project objectives
• Implement and provide cost impact for all program to engineering changes; Submit ECO claims (material, equipment and labor) to customer; Establish cost recovery dates
• Provide delivery commitment and/or material cost impacts to customers; Report on this regularly
• Approve and impact customer for standard material purchases to include expedited freight; establish cost recovery dates; Report on this regularly
• May chair material review board (MRB) meetings for material found to be out of specification
• May ensure that Benchmark’s bill of material (BOM) and approved vendor listing (AVL) matches the customer’s; May report on this regularly
• Work with customer team and customer AR representatives to manage program accounts receivable to goal
• Ensure customer purchase orders meet contract terms and conditions; ensure Benchmark follows the contractual terms and conditions
• Establish program sales forecast; Report forecasted sales versus actual sales regularly
• Directly supervise Program Managers (as assigned), Project Specialists (as assigned), Program Administrators (as assigned), and Sustaining Product Support Engineers (as assigned) and is responsible for their performance reviews and development
• Indirectly supervise Account Managers (as assigned)
• Establish measurable tasks/responsibilities for Program Administrators
• May handle material sales to customer directed purchasers
• Manage new product introduction programs and coordinate or develop applicable proposals and quoting activities
• Develop an understanding of DFx philosophy and promote it with customers and within the customer team
• Manage customer product returns within the customer team, including customer expectations, pricing, corrective actions, and resource planning as applicable; May coordinate and process customer returns (ARMS)
• Monitor and manage excess and slow moving inventories
• Prepare and present quarterly program review presentations which address performance metrics
• Develop cost recovery strategies according to program performance and implement cost reduction plans
• May be involved in global activities

• 8+ years of program management experience
• 5+ years in a leadership role
• Test experience - MIL-STD-810, qualification, air worthiness, EMI/EMC
• Cost account management - certified CAM, PMP, earned value experience
• Finance experience in profit/loss, capitol expenditures, operating income, gross margins a plus.
• Military experience - direct military experience with CAS (cost account standards), CAPA proposals, or any branch of the military is a huge plus.


• 4 year degree preferred or equivalent combination of education and experience as approved by executive management
Job Category
Design Engineering
Job Location
Santa Ana, CA, USA

Schedule
Day
Pay Type
Salary
Travel Requirement
Yes
Job Type
Full-Time

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