Field Service Technician II in Santa Ana, CA at Benchmark Electronics

วันที่ลงประกาศ: 9/1/2019


  • ประเภทพนักงาน:
  • สถานที่:
    Santa Ana, CA
  • ประเภทงาน:
  • ประสบการณ์:
    Not Specified
  • วันที่ลงประกาศ:


Job Title
Field Service Technician II

Job ID(Requisition ID):

Job Summary
Provides on-site troubleshooting and investigative analysis at customer sites. May also support the installation, programming and training to customer employees as required for the Mobile Vehicle Surveillance System (MVSS) and CVP Location: McAllen, TX area

Essential Functions and Competencies

• Excellent written and verbal communication skills, as well as presentation skills
• Effective interpersonal skills
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Effective organizational and prioritization skills
• Demonstrate high attention to detail
• Demonstrate discretion, confidentiality and professionalism when representing the company
• Ability to support a 24/7 global business operation, as required
• Ability to work overtime when needed
• Ability to work with diverse groups
• Participate in a continuous improvement activity
• Overnight travel required; may include a limited amount of international travel depending on the nature of the issues to be addressed
• See job analysis forms for specific physical stressors of the job
Qualifications / Education / Experience

• Prepare and evaluate equipment to be used in on-site troubleshooting and analysis
• Review work order and related documentation to determine tasks to be performed in the troubleshooting assignment
• Discuss assignment with internal technical representatives and customer’s representative to understand the nature of the problem and ensure that the product was properly assembled according to specifications
• Assist with coordinating the installation of hardware and software updates in the field as required
• Test mechanical and electrical components, using the appropriate tools, and replace faulty components as necessary
• Track and trend on-site problem detection and resolution
• May train customer’s staff as required
• May troubleshoot problems remotely, either on the phone or computer, depending on the nature of the problem
• Make technical recommendations on product improvement, reliability and troubleshooting techniques and tools based on product performance
• Stay abreast of latest equipment, material and process trends in the electronics industry
• Work closely with senior engineers on the resolution of the more complex and difficult problems in the field Train lower level technicians
• Monitor processes and assemblies for product Design for Manufacturability (DFM) issues and drive feedback through appropriate channels
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
• 5-7+ years of process and equipment improvements and qualifications experience
• Ability to work with and train diverse groups
• Demonstrate high level of problem solving skills, exhibiting creativity in developing situations
• May involve significant travel
• Prior Mobile Vehicle Surveillance System experience.
• 2 year technical degree preferred or equivalent combination of education and experience as approved by executive management
Job Category
Job Location
Santa Ana, CA, USA

Pay Type
Travel Requirement
Yes 50%
Job Type

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